customer behavior - перевод на русский
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customer behavior - перевод на русский

ACTIVITIES OF INDIVIDUALS, GROUPS, AND ORGANIZATIONS ASSOCIATED WITH THE PURCHASE, USE AND DISPOSAL OF GOODS AND SERVICES
Consumer Psychology; Consumer psychology; Customer behavior; Customer Behavior; Consumer Behaviour; Buyer behavior; Buyer behaviour; Consumption choice; Consumer behavior; Buying pattern; Customer behaviour; Purchase pattern; Internet consumer behavior; Online consumer behavior; Consumer awareness; Draft:Consumer awareness; Purchasing behaviour; Consumer preferences; Social class and consumer behavior
  • The [[Galeries Royales Saint-Hubert]] shopping arcade in [[Brussels]], [[Belgium]]. Consumer behaviour, in its broadest sense, is concerned with how consumers select, decide and use goods and services.
  • In a family unit, an adult female often makes brand choices on behalf of the entire household, while children can be important influencers.
  • People with shared interests, such as skaters and bladers, tend to form informal groups known as subcultures.
  • Consumers shopping at London's Burlington Arcade engage in a variety of recreational and functional purchasing activities - from window shopping through to transporting their purchases homewards.
  • The purchase of a mobile phone may trigger the desire for accessories such as this phone mount for use in a car.
  • Large family-sized cakes are more likely to be a planned purchase, while the individual portions are much more likely to be an unplanned purchase.
  • Purchases of up-market perfumes, often bought as gifts,  are high involvement decisions because the gift symbolises the relationship between the giver and the intended recipient.
  • Customer purchase decision, illustrating different communications touchpoints at each stage
  • Frequent flyer schemes are among the most well known of the reward programs.
  • A decision to buy an ice-cream sundae is motivated by the desire for sensory gratification (positive motivation).
  • Dick and Basu's Loyalty Matrix
  • The diffusion of innovations according to Rogers. As successive groups of consumers adopt the innovation(shown in blue), its market share (yellow) will eventually reach saturation level.
  • Neuromarketing uses sophisticated biometric sensors such as EEG to study consumer responses to specific stimuli.
  • The family, a primary reference group, exerts a strong influence on attitudes and behaviours.
  • The purchase of an up-market sports car carries both financial risk and social risk, because it is an expensive purchase and it makes a highly visible statement about the driver.
  • Facilitating trial of a product may help to alleviate risk perceptions.
  • Members of the 'Goth' subculture share a dress code.
  • Happy hour, where two drinks can be purchased for the price of one, is a strong call-to-action because it encourages consumers to buy now rather than defer purchasing to a later time.
  • Harley-Davidson enthusiasts are an example of a consumption subculture.
  • The advent of "category killers", such as Australia's Officeworks, has contributed to an increase in channel switching behaviour.
  • Shoppers inspect the quality of fresh produce at a market in Jerusalem.
  • Facilitating a 'test-drive' can encourage consumers to speed up adoption rates.
  • 184x184px]]No Name Brand is associated with economy and affordability. Because of yellow's associations with cheapness, this brand's logo is processed fluently and easily by consumers.
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  • A decision to purchase an analgesic preparation is motivated by the desire to avoid pain (negative motivation).
  • The purchasing decision model
  • Those who shop for pleasure are said to be recreational shoppers.
  • Product usage studies are used to improve packaging design.
  • Prospective purchasers carefully inspect the merchandise before purchasing expensive gold jewellery.
  • Maslow's hierarchy suggests that people seek to satisfy basic needs such as food and shelter before higher order needs become meaningful.
  • The immediate pleasure of eating candy often outweighs the longer term benefit of a healthier food choice.

customer behavior         
поведение клиента (в системе массового обслуживания)
consumer behavior         
поведение потребителей (напр. реакция на новый товар, упаковку)
customer churn         
BUSINESS METRIC
Customer Churn; Customer churn
см. churn

Определение

customer service
Customer service refers to the way that companies behave towards their customers, for example how well they treat them. (BUSINESS)
...a mail-order business with a strong reputation for customer service...
The firm has an excellent customer service department.
N-UNCOUNT

Википедия

Consumer behaviour

Consumer behavior is the study of individuals, groups, or organizations and all the activities associated with the purchase, use and disposal of goods and services. Consumer behaviour consists of how the consumer's emotions, attitudes, and preferences affect buying behaviour. Consumer behaviour emerged in the 1940–1950s as a distinct sub-discipline of marketing, but has become an interdisciplinary social science that blends elements from psychology, sociology, social anthropology, anthropology, ethnography, ethnology, marketing, and economics (especially behavioural economics).

The study of consumer behaviour formally investigates individual qualities such as demographics, personality lifestyles, and behavioural variables (such as usage rates, usage occasion, loyalty, brand advocacy, and willingness to provide referrals), in an attempt to understand people's wants and consumption patterns. Consumer behaviour also investigates on the influences on the consumer, from social groups such as family, friends, sports, and reference groups, to society in general (brand-influencers, opinion leaders).

Research has shown that consumer behaviour is difficult to predict, even for experts in the field; however, new research methods, such as ethnography, consumer neuroscience, and machine learning are shedding new light on how consumers make decisions. In addition, customer relationship management (CRM) databases have become an asset for the analysis of customer behaviour. The extensive data produced by these databases enables detailed examination of behavioural factors that contribute to customer re-purchase intentions, consumer retention, loyalty, and other behavioural intentions such as the willingness to provide positive referrals, become brand advocates, or engage in customer citizenship activities. Databases also assist in market segmentation, especially behavioural segmentation such as developing loyalty segments, which can be used to develop tightly targeted customized marketing strategies on a one-to-one basis. (Also see relationship marketing).

Как переводится customer behavior на Русский язык